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DeLonghi ESAM3300 Magnifica Super-Automatic Espresso/Coffee Machine | 
| Brand: DeLonghi
Category: Kitchen
List Price: $1,260.00
Buy New: $715.00
as of 9/3/2010 11:48 EDT details
You Save: $545.00 (43%)
New (11) from $715.00
Rating:  80 reviews
Sales Rank: 7919
Color: Silver
Number Of Items: 1
Shipping Weight (lbs): 26.2
Dimensions (in): 15 x 11 x 14
Legal Disclaimer: Sale Ends: 05-26-2009. You may return or exchange merchandise purchased from Macy's @ Amazon by mail only. Certain items are covered by warranty as indicated. To obtain a copy of the warranty prior to purchase, please write to: macys.com Customer Service Dept.; P.O. Box 8215; Mason, OH 45040; Small Ticket Department-Warranty;
Warranty: 1
MPN: ESAM3300
Model: ESAM3300
UPC: 044387233019
EAN: 0044387233019
ASIN: B000N2YKQ0
Shipping: Eligible for FREE Super Saver Shipping
Availability: Usually ships in 24 hours
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| Features:
| • | Automatic espresso/coffee machine with integrated coffee grinder | | • | Beans-to-brew system; 2 stainless-steel boilers; 3-hour auto shutoff | | • | Electronic steam and coffee thermostat; adjustable-height coffee spigots | | • | Heated cup tray; removable water tank and bean container for easy filling | | • | Measures 17 by 13 by 18 inches; 1-year limited warranty |
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| Editorial Reviews:
Product Description
A magnificent piece of high performance machinery, De'Longhi has packed pro-quality technology into this countertop unit for perfect, steaming hot espresso every time. Featuring a stainless steel double boiler and beans-to-brew system, you're guaranteed an espresso that's bold and tasty thanks to coffee freshly ground right in the machine. One-year limited warranty.
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| Customer Reviews:
Showing reviews 1-5 of 80
 Was A Nice Machine, But Look Out If It Stops Working--Out of Warranty Nightmare July 17, 2010
B. Cherry (Annapolis, MD)
2 out of 2 found this review helpful
I purchased the Delonghi Magnifica Automatic Espresso Coffee Machine from Amazon in November 2006. It just died one month ago, out of warranty of course. When I called Delonghi to inquire as to how I could get it repaired, they informed me that they have only two places in the US that fix them. One on the east coast, and one on the west coast. So you have to ship it at your expense and insured to the appliance repair shop. I shipped mine the same day it broke to the east coast location; it went to Cross-Bay Appliance in Howard Beach, NY. It took them an entire month to look at the machine and they have a very casual, unconcerned approach. They will say, "I'll try" to look at it for weeks until you start to get a little heated in your tone, then they will take a look at it. Well, after waiting the entire month, they looked at it only to tell me it will cost almost as much as it would to purchase a new one to repair it. I asked them to ship it back and not to bother adding the cost to insure it since, now, it's nothing but piece of junk. Well, they insist on charging over twice as much as it would cost to resend it back to me.
Delonghi apparently does not care in the least about your out of warranty repair needs. Even if you have a small problem, you better give your beloved espresso machine a long kiss goodbye because you won't see if for a while. In my case, it's junk. I've heard of others having mechanical failures with these machines, but if they are out of warranty, which is only one year, you are screwed. I searched and searched for a appliance repair shop locally, there is NO ONE who knows about these machines but Delonghi knows and they will send you to this operation which does not have to try to get business, could care less about the customers and you can tell they know the drill. I'm tempted to let them keep it, but then realized that probably many people do that and they end up probably refurbishing them and then selling them, which I will not allow.
So, as much as I loved the machine, I would never purchase another one from Delonghi simply because there is no way to reasonably get it repaired in a decent amount of time and for a fair cost. So, your machine, once something goes wrong with it, will end up in the garage until you or someone else you know decides to go to the Espresso Machine Repair School for broke down Delonghi Machines.
I was shocked that this was my ONLY option, and the repair shop Delonghi sent me to has unprofessional and callous morons running it. They know you either pay what they ask for or pay whatever they want to ship it back regardless of the actual cost to ship it back to you, which further aggravates you because you have no choice. It's abusive. I will be filing a BBB complaint for this repair shop and giving Delonghi two thumbs down. Your purchase will be short lived. I'm looking into the Pasquini Espresso machine now, but I will find out what process I will have to go through if it needs any type of repairs in the future--post-warranty. These machines are not cheap. At first I loved Delonghi, but now that I know I'm buying their products only to put them in the garbage later because of outrageous repair costs and inconvenience by the morons Delonghi sends you too, I will never buy another one.
Great Machine June 12, 2010
L. Eckert (Long Island, NY)
This machine works very well. I have had it for about 2 months now without any problems. The only thing that I'm not overly thrilled with is the prep & clean up needed after each time you use the machine. Other than that it works very well. Oh, I also wish it had a larger water tank.
 It does the job, and does it well June 2, 2010
David C. Knieriem (Ballwin, MO USA)
1 out of 1 found this review helpful
I'm at the six month mark for using this machine. First, for context: I do not sip coffee out of a mug in the morning looking out over San Francisco Bay as I contemplate life's wonders. Instead, I want my mocha latte in the morning (and just about every morning) before I go to work. In addition, I am not a frustrated barrista faling back on my Starbuck's training; I don't even use the frothing wand because it is too much of a pain in the rear to deal with. Instead, I bought something that does it automatically, which kind of fits the theme of this machine.
I used a Gaggia Classic until it died. I was happy with it, but in a sense, I think this machine has it beat for one very important reason: consistency. You get the same cup of coffee every morning with good crema. And that is, to me, the only upside that matters. Is it noisy? It is quieter than my burr grinder. Do you have to clean it? Sure, about once a week, but it takes about 30 seconds. Do you have to decalcify it? I only use distilled water, and I haven't had to yet. Does it break down? Not mine, but I don't leave it on all the time. I turn it on, it takes about a minute to get ready, I make my coffee, then I turn it off. No problems. Is it super hot? I use a double-walled Bodum cup, and it stays hot for 20-25 minutes with the foam on top. The trick is to either make the coffee right away, or pre-warm the dispenser (it can be done).
All in all, it does what it is supposed to do. What more can you ask?
Magnificant! May 25, 2010
My Cat's Name Is Bernie (San Francisco, CA)
I waited until I had my machine 1 year to write this review. I chose it because, based on reviews, it appeared to be the best low price fully-automatic espresso machine. I am really happy with it.
I use a frothing thermometer to tell how long to steam the milk for. This results in perfect cappucino every time!
Pros:
- Makes great coffee
- Fool-proof milk frother
- Easy to clean - don't need any special cleaning tablets
Cons:
- Manual controls for bean and water quantity
- My machine jams once every couple of months. However, the jams always clear themselves - no service has ever been needed
Go see one first May 18, 2010
W. Kirkpatrick (Philadelphia, PA USA)
1 out of 4 found this review helpful
I drink a lot of coffee. Roast my own beans, etc. The idea of just pushing a button is very appealing. But... For the cost of a upper-mid range major appliance (washer, dryer, dishwasher, stove, etc.) I think I should be able to expect a device with at least some degree of quality. Not so this machine. It is, well, just cheaply made. Cheap plastic. Cheap controls. Cheap, cheap, cheap. Ok, I guess $800 in plastic junk is what the market will bear. $800 will buy a pretty decent stainless steel range, with a life expectancy of 10s of years. Lucky if you get a few years out of one of these coffee makers, and other reviews seem to highlight that fact. Many talk of how great their previous machine of a "few years" was and now they're onto buying another one...
Go look at one first. Don't reward manufacturers that have neither shame, nor pride, in their work.
Showing reviews 1-5 of 80
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