Customer Reviews:
Showing reviews 1-5 of 20
 Great Machine July 4, 2010
J. A. Pritchett (Orange, Virginia)
We bought this washing machine 2 years ago and have never had any problems. It cleans better than any machine we have ever used. We especially like the reduced drying time that results from the high spin cycle.
 Do not buy!!! April 29, 2010
Harold Kanter
2 out of 2 found this review helpful
We got this washer 21 months ago from Best Buy. It worked well at first and we were impressed with it, despite severe vibration during spin cycle (yes, it's properly leveled).
FIRST PROBLEM: Within 3-4 months time, a severe mildewy smell was becoming more and more evident, even though we would leave the machine open to dry after every use. It made our laundry room and our clothes smell. Cleaning and bleaching around the rubber gasket did not help. After doing TONS of research, I learned 2 things that fixed this problem: 1) don't use liquid detergents, they help form a sludge layer in unreachable internal parts of the machine. Use only powder ("he" type, of course. Sears makes several good ones). and 2) You must occasionally use Oxi-Clean mixed in with your detergent. The active ingredient dissolves that sludge layer which grows the mold and mildew. The same ingredient is contained in dishwasher detergent powders and some hot tub cleaners, but the oxi-clean is easier and is designed for washing machines. We had to run our machine empty with hot water and oxi-clean for about 10 loads straight before the smell went away.
SECOND PROBLEM: 21 months after purchasing the machine, the machine stopped draining the water out and we were getting error messages. Manually draining the machine and cleaning the drain filter, as per the manual and LG's customer service from India, did not help.(By the way- very poor design for draining the machine. There is a small rubber hose which is all the way down at floor level. The only way to drain it is to keep a small shallow pan under the hose, and constantly carry it away, empty it, and bring the pan back and fill it up again. It takes forever.)It turns out the drain pump was bad, a $325 repair, no longer covered by LG's 12 month warranty. The authorized LG repair person says that he replaces a lot of these and always tries to keep some on his truck. Luckily, our extended warranty coverage through our credit card should reimburse us, but this is very poor performance. You should get much more than 21 months of service before needing a repair that costs half as much as the machine itself.
My advice- STAY AWAY FROM THIS MACHINE! I would not buy another LG washing machine.
 Don't buy this washer February 23, 2010
Lothar Glein (Taunton, MA)
3 out of 3 found this review helpful
This washer was highly rated before we went out and bought it and unfortunately it did not measure up to it's rating. It does not clean the clothes as well as the previously owned top loader.
We suspect that this washer does not use enough water to do the job properly. So, we tried to use the setting with extra water without success. We now pre-wash everything which requires two kinds of detergent, a HE dry powder and HE liquid with semi-success. We now add bleach to all of our white's which does work somewhat. We've tried to reduce the amount of detergent and increase the amount of detergent. Heavily soiled, clothes just do not get clean.
Another problem with this washer is the length of time it takes to complete a wash. It can take 4 times longer than the top loader we used to have. The problems do not end here. This washer was sold to us promising that it would be able to wash a queen size comforter. It does, but it often does not go into the spin cycle, especially if you add a few extra pieces of laundry to it.
This machine is way too sensitive to unbalanced loads. It simply refuses to go into the spin cycle. It takes removing any additional clothes added and sometimes repeated unloading and re-arranging of the comforter to get it going.
Think about this; you've got to take out and re-arrange a sloppy wet comforter just to get it to start the spin cycle. You might think this would be the end of the problem. NO!!!! To get it back into the spin cycle you have to reset the washing machine to a rinse cycle. Therefore it is wasting water just to get it back to spin dry the comforter. -----
We wish we had never bought this machine and kept the old "water wasting" top loader. We have not had any of the smelling problems though because we keep the door always wide open to air dry the washer after it has been used.
Don't buy this washer and don't let anyone tell you it's your water. Our water is extremely soft and should work with any washer. I hope I was able to warn some people with this true and unbiased assessment.
 Moldy smell problems February 22, 2010
S. Cantin
2 out of 2 found this review helpful
I have the LG front loader and I do like it now. At first I have had issues with that moldy smell. I did pick up the smelly washer product of Paul Flynn and wasn't really impressed with it. What seems to be working really well is this Oxi-Clean powder stain remover. I add it with the detergent and it's been working really well. I have not had any more moldy smells at all. Another thing I noticed is I used to use an unscented for sensitive skin detergent because my husband has sensitive skin, and I think that may have also contributed to the problem. I'm not 100% sure on that, but since I switched back to a scented line it's not an issue anymore. The 2 together Oxi-clean and a scented detergent has been working great for me. I also keep the door open when it's not in use.
love this washer December 5, 2009
Steve A. Baggese (san jose, ca)
Just got this washer today and have done a couple loads in it already. Got it off of [...] they were running a great promotion on it for only $[...]! It is so quite compared to the 13 year old one we were using. The only bad thing I have heard or read about it so far is the possible smell but it doesnt sound like its to difficult to get rid of. Clothes are comming out much cleaner than before and dryer also which helps by using shorter dryer cycles. So far so good!!
Showing reviews 1-5 of 20
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